Soft Skills

Overview

The ability to effectively communicate is essential for anyone wishing to make a positive impact in the workplace. It is important to know how to ask the right type of question, actively listen, build rapport and if necessary handle conflict. All the critical skills and behaviours needed to persuade and influence at a personal level are covered in this practical and immensely valuable course.

Organisations that have sent participants include: BMW, BT, Central and North West London NHS Foundation Trust, Identity and Passport Service, Legal & General, Lloyds Banking Group, Morgan McKinley.