leadership foundation course
...managing yourself, managing others, managing the customer experience
In organisations today leaders and managers need to be effective in applying a number of key skills ranging from planning and performance management to communicating with impact and managing customer relationships.
This programme is aimed at recently appointed first line managers, leaders or supervisors or staff aspiring to move into such a role. It is designed to provide them with the tools, techniques and confidence required to lead and manage teams effectively and improve performance.
content
- leadership vs management
- take a fresh look at your job
- personal effectiveness
- working with teams
- resources planning
- managing change
- handling staff issues
- running effective meetings
- assertive behaviour
- effective communication
- introduction to coaching
- know your customer
- action planning
features
- accompanying toolkit for everyday reference in the workplace
- tips for managing common time-wasters
- models for personal effectiveness
- team briefing role play
- assertiveness questionnaire
- opportunity to quickly gain the CMI Introductory Certificate in Management
who should participate
- managers involved in facilitating change
- internal consultants or change agents
- HR directors and managers
- IT managers
- training managers and consultants
- those wishing to gain a formal consultancy qualification
introductory certificate in management
You can quickly gain the Chartered Management Institute’s Introductory Certificate in Management by completing a short paper designed to consolidate and test your knowledge and learning.
As a recognised qualification the certificate will add prestige to your CV and enhance career potential.
Techniques for Change provides support and guidance to all candidates throughout the assignment process.
Certificate price:
£300+vat
