communicating with impact
...using the power of persuasion and influence
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The ability to effectively communicate is essential for anyone wishing to make a positive impact in the workplace. It is important to know how to ask the right type of question, actively listen, build rapport and if necessary handle conflict. All the critical skills and behaviours needed to persuade and influence at a personal level are covered in this practical and immensely valuable course.
content
- influence, power and you
- how behaviour is influenced
- your style of influencing
- building rapport
- communicating for influence
- influencing in groups
- handling conflict
- feedback and follow through
features
- how to achieve success through communication
- power mapping and influence modelling
- practical tools to test your influencing style
- proven ways to influence in groups
who should participate
- ideal for consultants, business partners and managers, indeed anyone who needs to influence clients, colleagues, bosses, team members and suppliers
recent participants include
Friends Provident, University of Edinburgh, BT, Howard Tenens