In late 2005 our Executive Board identified the key behaviours our managers required to enable us to achieve our strategic objectives. We identified a need for a practical management training programme. We set the aim of our Leading Change Programme as developing the core skills to equip our managers to meet the challenges they face in the future.

We surveyed the market place but quickly selected Techniques for Change because we liked their thorough and practical approach. Kris, the lead consultant from Techniques for Change, spent time with us to understand the need and our special context and rapidly helped us to formulate and launch a comprehensive programme in early 2006:

The follow-up support Philip has offered me in shaping our specific business consultancy offer to travel distributors has been valuable. This has included detailed advice on how we could improve the design of the consultancy services and promote them more effectively.