In organisations today leaders and managers need to be effective in applying a number of key skills ranging from planning and performance management to communicating with impact and managing customer relationships. This programme is aimed at recently appointed first line managers, leaders or supervisors or staff aspiring to move into such a role. It is designed to provide them with the tools, techniques and confidence required to lead and manage teams effectively and improve performance.
Content
- Managing change
- Leadership vs management
- Take a fresh look at your job
- Personal effectiveness
- Working with teams
- Resources planning
- Handling staff issues
- Running effective meetings
- Assertive behaviour
- Effective communication
- Introduction to coaching
- Know your customer
- Action planning
Features
- Accompanying toolkit for everyday references
- Tips for managing common time-wasters
- Models for personal effectiveness
- Team briefing role play
- Assertiveness questionnaire
- Opportunity to quickly gain a CMI qualification in First Line Management
“The subject matter was easy to understand and supplemented by the ability to ask questions and get good answers. A great course, great trainer and the staff at Techniques for Change are excellent.”
Linda Ballantyne, PA
Participants can quickly gain a CMI qualification in First Line Management by completing a short assessment designed to consolidate and test your knowledge and learning.
Certificate price £395+VAT
- Jan
- Feb
-
Mar
15 - 16
- Apr
- May
- Jun
-
Jul
9 - 10
- Aug
- Sep
- Oct
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Nov
5 - 6
- Dec
- Jan
- Feb
- Mar
- Apr
- May
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
- Dec
Course price: £695 +VAT 2 day course