The ability to effectively communicate is essential for anyone wishing to make a positive impact in the workplace. It is important to know how to ask the right type of question, actively listen, build rapport and if necessary handle conflict. All the critical skills and behaviours needed to persuade and influence at a personal level are covered in this practical and immensely valuable course.
Content
- Influence, power and you
- How behaviour is influenced
- Your style of influencing
- Building rapport
- Communicating for influence
- Influencing in groups
- Handling conflict
- Assertiveness
- Feedback and follow through
Features
- How to achieve success through communication
- Power mapping and influence modelling
- Practical tools to test your influencing style
- Proven ways to influence in groups
“Excellent course. The role-play really brought the material to life. Great interaction and sharing of experiences between the group
and a very experienced trainer.”
Davina Dinan, Finance Manager
- Jan
- Feb
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Mar
5 - 6
- Apr
- May
-
Jun
11 - 12
- Jul
- Aug
- Sep
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Oct
3 - 4
- Nov
-
Dec
12 - 13
- Jan
- Feb
- Mar
- Apr
- May
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
- Dec
Course price: £795 +VAT 2 day course
